Shipping & Delivery

Effective Date: May 29, 2025

Welcome to Ardeego. We are committed to delivering your orders in a timely, secure, and reliable manner. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products from our store.

By placing an order through Ardeego, you agree to the terms outlined in this Shipping Policy. Please read the information carefully before completing your purchase.

1. Overview

Ardeego specializes in fashion products including tops, dresses, and bags. We proudly ship to customers across the United States and strive to provide transparent shipping information and dependable delivery services.

All orders are processed during our operational business days and shipped through trusted carriers including:

• USPS
• UPS
• FedEx

Shipping timelines provided in this policy are estimates and may vary depending on destination, weather conditions, holidays, carrier operations, and other external factors.

2. Order Processing Schedule

Orders are processed Monday through Friday, excluding major holidays.

Order Processing Information

Orders placed before 5:00 PM EST on a business day are typically processed the same day. Orders placed after the cut-off time will begin processing on the following business day.

Example:

• Order placed Tuesday at 3:00 PM EST → Processing may begin Tuesday
• Order placed Tuesday at 7:00 PM EST → Processing begins Wednesday

3. Shipping Methods & Delivery Time

After your order has been processed, it will be shipped using one of our approved shipping carriers.

Estimated Shipping Timeline

Please note that delivery estimates are not guaranteed and may vary depending on:

• Delivery destination
• Carrier capacity
• Severe weather conditions
• National holidays
• High seasonal order volume
• Unexpected logistical disruptions

4. Shipping Cost

We currently offer a flat shipping rate for all eligible orders.

Shipping Fees

Shipping charges are displayed during checkout before payment is completed.

Additional taxes, duties, or customs-related charges may apply for certain destinations and are the responsibility of the customer when applicable.

5. Delivery Carriers

Ardeego partners with reputable shipping providers to ensure reliable and trackable delivery service.

Carriers We Use

Carrier selection is determined based on shipping destination, package size, logistics availability, and operational efficiency.

We reserve the right to select the most suitable carrier for each shipment.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking Details

Please allow up to 24–72 hours for tracking information to update after the shipment confirmation email is sent.

Customers can track packages directly through the carrier website using the provided tracking number.

If you do not receive tracking information within the expected timeframe, please contact our support team for assistance.

7. Shipping Destinations

We currently ship to locations within the United States.

We do not guarantee shipment availability to:

• U.S. territories
• APO/FPO addresses
• Freight forwarding addresses
• Restricted delivery regions

Certain remote or rural locations may require additional transit time.

If we are unable to deliver to your address after an order is placed, our support team will contact you regarding alternative solutions or order cancellation options.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information during checkout.

This includes:

• Full recipient name
• Correct street address
• Apartment or unit number
• Accurate ZIP/postal code
• Valid phone number
• Active email address

Ardeego is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete shipping details provided by the customer.

If an order is returned to us due to an invalid address, the customer may be responsible for:

• Reshipping fees
• Additional handling charges
• Carrier return fees

Please contact us immediately if you notice an error in your shipping information after placing an order.

9. Delayed Deliveries

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible causes of delays include:

• Severe weather conditions
• Carrier transportation disruptions
• Customs or inspection procedures
• High holiday shipping volume
• Natural disasters
• Incorrect address information
• Security verification procedures

Ardeego is not liable for carrier-related delivery delays once the package has been transferred to the shipping provider.

However, we will make reasonable efforts to assist customers in locating delayed packages and communicating with the carrier when necessary.

10. Lost, Missing, or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please take the following steps:

1. Verify the shipping address provided at checkout
2. Check around your property and mailbox
3. Ask neighbors or household members
4. Contact the shipping carrier directly
5. Reach out to our customer support team

Ardeego is not responsible for stolen packages after confirmed carrier delivery. However, we may assist customers in filing claims with the carrier where applicable.

Packages officially declared lost by the carrier may qualify for replacement or refund review depending on the circumstances.

11. Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery.

To help us investigate the issue, please provide:

• Order number
• Photos of the damaged packaging
• Photos of the damaged item(s)
• Description of the issue

We will review the case and determine the appropriate resolution, which may include:

• Replacement
• Refund
• Store credit
• Carrier claim assistance

Damaged item claims submitted without supporting documentation may experience delays or denial.

12. Split Shipments

In certain situations, items from the same order may ship separately.

This may occur due to:

• Inventory availability
• Warehouse logistics
• Package size limitations
• Product sourcing differences

Customers will not be charged additional shipping fees for split shipments initiated by Ardeego.

Tracking information may be provided separately for each package.

13. Refused Deliveries

If a customer refuses delivery of a package for reasons not caused by carrier damage or shipping error, the package may be returned to our facility.

In such cases:

• Original shipping charges are non-refundable
• Return shipping fees may be deducted from the refund
• Additional restocking or handling fees may apply where permitted

Refunds for refused shipments are processed only after the returned package is received and inspected.

14. Undeliverable Packages

Packages returned to Ardeego as undeliverable due to:

• Incorrect address
• Failed delivery attempts
• Unclaimed packages
• Invalid recipient information

may be subject to:

• Return shipping fees
• Re-delivery charges
• Order cancellation processing

We reserve the right to cancel and refund undeliverable orders after deducting applicable carrier fees where permitted.

15. Holiday Shipping Notice

Shipping carriers may experience delays during:

• National holidays
• Peak shopping seasons
• Promotional events
• Severe weather periods

Delivery estimates during these periods are not guaranteed.

Customers are encouraged to place orders early to avoid potential disruptions.

16. Shipping Restrictions

Certain products or delivery regions may be subject to restrictions due to:

• Carrier limitations
• Local regulations
• Security screening
• Weather accessibility
• Operational constraints

Ardeego reserves the right to decline shipment to specific addresses if delivery cannot be completed reliably or safely.

17. Customer Support

Our customer support team is available to assist with shipping-related questions, tracking concerns, delivery updates, and order inquiries.

Customer Service Information

We aim to respond to all customer inquiries within 24–48 business hours.

18. Policy Updates

Ardeego reserves the right to modify or update this Shipping Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this page periodically for the latest shipping information.

19. Contact Us

If you have any questions regarding this Shipping Policy or your shipment, please contact us:

Ardeego
Email: support@ardeego.com
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

Thank you for shopping with Ardeego. We appreciate your trust and look forward to serving you.