This Privacy Policy explains how Ardeego may collect, use, store, and handle information when you visit our website, place an order, contact our customer support team, or otherwise interact with our online store.

We use customer information for the practical operation of our ecommerce business, including processing purchases, arranging delivery, responding to customer inquiries, maintaining website functionality, and helping protect the security of our services.

1. Information We May Collect

The information collected may depend on how you use the Ardeego website and which services or features you interact with.

Information may include:

• Name
• Email address
• Shipping and billing information
• Telephone number, when provided for an order or support request
• Order details and purchase history
• Information you provide when contacting customer support
• Information related to website activity, device, browser, or interactions with website features

We collect and use this information only as needed for the operation and management of the website, customer orders, communications, and related services.

2. Information You Provide When Placing an Order

When you make a purchase, we need certain information to process and manage the order. This may include your name, contact details, shipping address, billing information, and the products you selected.

This information may be used to confirm the order, process payment through the available checkout process, prepare the shipment, communicate about the purchase, and provide customer assistance when needed.

3. Payment Information

Payments are completed through the payment options and checkout systems available when you place an order.

Ardeego does not ask customers to send complete payment card details through email or ordinary customer support messages. Payment information should only be entered through the checkout process provided on the website.

Payment-related information may be handled through the applicable payment method or payment platform selected during checkout. The availability and processing of payment methods may depend on the relevant provider and the customer's checkout eligibility.

4. How We May Use Your Information

Customer information may be used for purposes including:

• Processing and managing orders
• Confirming purchases and providing order-related communications
• Preparing and arranging shipment of purchased products
• Responding to customer service requests
• Handling return, refund, cancellation, or order change requests
• Maintaining and improving normal website functionality
• Remembering certain preferences or shopping activity where applicable
• Protecting the website, customers, and transactions from unauthorized or improper activity
• Communicating with customers regarding requests, orders, or other relevant interactions

5. Shipping and Order Fulfillment

Information necessary to deliver an order may be used in connection with shipment and delivery. This can include the customer's name, shipping address, and other information reasonably required for the delivery process.

Shipping information may be provided to the applicable carrier or service involved in delivering the order. Ardeego may use USPS, UPS, or FedEx depending on the shipment and destination.

6. Customer Support Communications

If you contact Ardeego by email or through another available support channel, we may use the information you provide to respond to your request and assist with the relevant issue.

This may include reviewing order information, shipping details, return requests, refund questions, payment concerns, or other matters related to your interaction with our store.

7. Website Information and Activity

When you visit the website, certain technical or usage information may be generated through normal website operation. This may include information about your browser, device, pages visited, interactions with website features, or similar technical information.

This information may be used to support website functionality, understand how visitors interact with the store, identify technical issues, maintain performance, and help protect the website against unauthorized activity.

8. Cookies and Similar Technologies

Ardeego may use cookies and similar technologies to support normal ecommerce functions and website operations. These technologies may help maintain shopping cart activity, remember preferences, support checkout functions, understand website performance, and improve security.

Additional information about the use of cookies and similar technologies is provided in our Cookie Policy.

9. When Information May Be Shared

Information may be shared when reasonably necessary to operate the services associated with your order or interaction with the website. For example, relevant information may be provided in connection with payment processing, shipping and delivery, or other services required to complete and manage a purchase.

Information may also be disclosed when necessary to protect the security or operation of the website, address suspected unauthorized activity, respond to a valid request, or otherwise manage matters connected with the operation of the business.

10. Information Security

We take reasonable steps to support the security and proper handling of information used in connection with the Ardeego website and customer orders.

However, no method of transmitting information online or storing electronic information can be guaranteed to be completely free from risk. Customers should also take reasonable precautions to protect their account information, payment credentials, devices, and access to personal email accounts.

11. Information Retention

Information may be retained for as long as reasonably necessary for purposes related to order management, customer support, website operation, security, recordkeeping, and other legitimate business functions connected with the services provided through Ardeego.

The length of time information is retained may vary depending on the type of information and the reason it is needed.

12. Communications

Ardeego may use the contact information you provide to communicate about your order, respond to customer service requests, provide relevant updates connected with your purchase, or otherwise address matters arising from your interaction with our store.

If you choose to subscribe to receive updates, your contact information may also be used to send information related to new products or store updates in accordance with the communication option you selected.

13. Third-Party Websites

The Ardeego website may contain links or references to external services where relevant. If you choose to access a third-party website, your interaction with that website is governed by its own practices and policies.

We recommend reviewing the applicable information provided by an external website before submitting personal information through that service.

14. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in website operations, customer services, or information-handling practices.

Any updated version will be posted on this page. We encourage customers to review this policy periodically so they remain informed about how information may be handled when using the Ardeego website.

15. Contact Us

If you have questions about this Privacy Policy or how information is handled in connection with Ardeego, please contact us:

Ardeego Customer Support
Email: support@ardeego.com
Address: 40 Sunset Hill Dr, Branford, CT 06405, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)