Frequently Asked Questions (FAQs)
Last Updated: February 12, 2025
Welcome to our Frequently Asked Questions page. We’ve gathered the most common questions from our customers to provide clear and helpful answers in one place. If you do not find the information you need here, please contact us at support@ardeego.com, and our support team will be happy to assist you.
1. Orders & Processing
When will my order be processed?
Orders are processed Monday through Friday. Orders placed before our 5:00 PM EST cutoff time will begin processing the same business day. Orders placed after this time will be processed on the next business day.
Our standard handling time is 1 business day.
Can I cancel or change my order?
Orders may be canceled or modified before they are processed. Please contact us as soon as possible after placing your order. Once an order has entered the shipping process, changes or cancellations may no longer be possible.
2. Shipping & Delivery
How much does shipping cost?
We offer a flat shipping rate of $6.99 on all orders.
How long does delivery take?
| Processing Time | Transit Time | Total Estimated Delivery |
|---|---|---|
| 1 Business Day | 2–6 Business Days | 3–7 Business Days |
Which carriers do you use?
We ship orders via trusted carriers including:
- USPS
- UPS
- FedEx
Will I receive tracking information?
Yes. Once your order ships, you will receive a confirmation email with tracking details so you can monitor your delivery status.
3. Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and returned according to our return instructions.
Are there any return fees?
No. We do not charge any restocking fees.
How long do refunds take?
Approved refunds are processed within 8 business days after the returned item is received and inspected.
4. Payments
What payment methods do you accept?
We currently accept the following secure payment methods:
- PayPal
- Venmo
All payments are processed through secure payment gateways to ensure your financial information remains protected.
5. Account & Security
Do I need an account to place an order?
No, you may place an order as a guest. However, creating an account allows you to track orders and review order history more easily.
Is my personal information secure?
Yes. We implement reasonable security measures to protect your personal and payment information. Please refer to our Privacy Policy for more details.
6. Customer Support
If you have additional questions or need assistance, our support team is available:
| support@ardeego.com | |
| Support Hours | Monday – Saturday, 8:00 AM – 7:00 PM (EST) |
We aim to respond promptly and provide clear, helpful support for every inquiry.
Thank you for choosing Ardeego. We are committed to providing a transparent and smooth shopping experience. If you have any questions at any stage of your order, please do not hesitate to contact us.
