Below are answers to common questions about shopping with Ardeego. This information covers our products, shipping, returns, payments, order changes, and customer support.

1. What products does Ardeego sell?

Ardeego is an online fashion retail store offering products including soft tops, luxe bags, and elegant dresses. Available styles, sizes, colors, and product options are shown on the relevant product pages.

2. Where does Ardeego ship?

Ardeego currently ships orders within the United States.

3. How long does order processing take?

Orders are generally processed within 1 business day. Business days are Monday through Friday and do not include weekends or applicable holidays.

4. How long does delivery take?

After processing, the estimated shipping transit time is typically 2–6 business days.

The total estimated timeframe from placing an order to delivery is generally approximately 3–7 business days, including handling and transit time. Actual delivery dates may vary depending on the destination, carrier operations, weather, holidays, or other shipping conditions.

5. How much does shipping cost?

Ardeego charges a flat shipping fee of $6.99 for orders shipped within the United States.

6. Which shipping carriers do you use?

Depending on the shipment and destination, orders may be delivered through USPS, UPS, or FedEx.

7. What is the order cut-off time?

The order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the cut-off time may be treated as received on the following business day for processing purposes.

8. How can I track my order?

When tracking information is available, customers can use the shipment details provided after the order has been shipped to follow the progress of their package.

Please note that tracking updates may not appear immediately. Carriers may require time to receive, scan, and update the shipment in their tracking system.

9. What should I do if my package is delayed?

Delivery delays can occasionally occur because of carrier operations, weather, holidays, transportation disruptions, or other circumstances affecting the shipping network.

Please review the available tracking information first. If the delay appears unusual or you need assistance, contact our customer support team with your order number.

10. What is your return window?

Eligible return requests must be submitted within 30 days of the date the order is delivered.

11. How do I request a return?

To request a return, please contact our customer support team at support@ardeego.com.

Please include your order number, the name and email address associated with the order, the item you would like to return, and a brief explanation of the reason for your request.

If the return is eligible, you will receive instructions for the next steps. Please do not send an item back before receiving return instructions.

12. How long does it take to receive a refund?

Approved refunds are processed within up to 10 business days.

After the refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, digital wallet, or payment provider.

13. Is there a restocking fee?

Ardeego does not charge a restocking fee for approved returns.

14. Which payment methods do you accept?

Available payment methods include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• PayPal
• Venmo
• Apple Pay
• Google Pay
• Shop Pay

Some payment methods may only appear for eligible customers depending on the device, browser, account settings, or checkout requirements.

15. Can I cancel my order?

Customers may request to cancel an order within 12 hours of placing it.

Cancellation requests should be submitted as soon as possible because an order may enter processing shortly after purchase. A cancellation request is subject to review and cannot be guaranteed once processing has begun.

16. Can I change my order after placing it?

Requests to change an order may be submitted within 12 hours of placing the order and before order processing begins.

Depending on the status of the order, changes may no longer be possible after processing has started. If you need to correct or update order information, please contact us as soon as possible.

17. What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address. We may be able to review the requested change if the order has not yet entered processing.

Changes cannot be guaranteed once processing has begun or after the order has been shipped.

18. What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible after delivery and provide your order number along with a description of the issue. Photos or other relevant details may help us review the situation and determine the appropriate next steps.

19. What if an item is missing from my order?

Some orders may arrive in more than one package. Please review any available shipment and tracking information first.

If an item still appears to be missing, contact our support team with your order number and details about the item you did not receive.

20. How can I contact Ardeego?

You can contact our customer support team using the information below:

Ardeego Customer Support
Email: support@ardeego.com
Address: 40 Sunset Hill Dr, Branford, CT 06405, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)