We understand that you may occasionally need to cancel an order or make a change after completing your purchase. Because orders may move into processing shortly after they are placed, requests for cancellations or changes should be submitted as soon as possible.

1. Cancellation Request Period

Customers may request to cancel an order within 12 hours of placing it.

To request a cancellation, please contact Ardeego customer support within this timeframe. Cancellation requests should include your order number and the email address used when placing the order so that we can identify the purchase and review the request.

Submitting a cancellation request does not automatically mean that the order has been cancelled. Each request must be reviewed based on the current status of the order.

2. How to Request an Order Cancellation

To request a cancellation, email our customer support team at:

Email: support@ardeego.com

Please include the following information in your request:

• Your order number
• The name used when placing the order
• The email address associated with the order
• A clear statement that you would like to cancel the order

We recommend contacting us as soon as possible rather than waiting until the end of the 12-hour request period.

3. Changing an Order

Requests to change an order may also be submitted within 12 hours of placing the order and before order processing begins.

Depending on the status of the order, customers may request changes such as correcting shipping information or modifying other order details. However, not every requested change can be guaranteed.

Once an order has entered processing, changes may no longer be possible. Please contact us promptly if you notice incorrect information in your order.

4. Orders Already in Processing

Ardeego generally processes orders within 1 business day. Once an order has entered the processing stage, it may no longer be possible to cancel or modify it.

For this reason, cancellation and change requests should be sent within 12 hours of placing the order and before processing begins. We will review the current order status when your request is received.

5. Orders That Have Already Shipped

Once an order has been shipped, it can no longer be cancelled through the order cancellation process.

If you no longer wish to keep an item after it has been delivered, you may review our Return & Refund Policy to determine whether the purchase is eligible for a return.

Eligible returns must follow the applicable return instructions and are subject to the stated 30-day return window.

6. Approved Cancellations and Refunds

If a cancellation request is received within the applicable timeframe and the order has not entered a stage where cancellation is no longer possible, the request may be approved.

When a cancellation is approved and a refund is applicable, the refund will be issued to the original payment method used for the purchase.

Refund processing may take up to 10 business days. After the refund has been processed, the time required for the funds to appear in your account may depend on your bank, card issuer, digital wallet, or payment provider.

7. If a Cancellation Cannot Be Completed

If an order has already entered processing or has been shipped before the cancellation request can be completed, the order may no longer be eligible for cancellation.

In that situation, the customer may still contact our support team for assistance. If the order is delivered, any request to return an eligible item will be handled according to the Return & Refund Policy.

8. Important Timing Information

The 12-hour cancellation and change request period is based on the time the order was placed. Because order processing can begin after a purchase is submitted, contacting us quickly gives us the best opportunity to review your request before processing begins.

We cannot guarantee that a request submitted after processing has started can be completed.

9. Contact Customer Support

For assistance with cancelling or changing an order, please contact Ardeego using the information below:

Ardeego Customer Support
Email: support@ardeego.com
Address: 40 Sunset Hill Dr, Branford, CT 06405, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Please include your order number whenever possible so that we can review the status of your order and provide the appropriate assistance.