Cancel/Change Order

Effective Date: May 29, 2025

At Ardeego, we understand that customers may occasionally need to modify or cancel an order after it has been placed. This Cancel / Change Order Policy explains the conditions, timelines, limitations, and procedures related to order cancellations, order modifications, shipping adjustments, and related requests.

By placing an order through Ardeego, you agree to the terms outlined in this policy.

1. Overview

We strive to process and ship orders as quickly as possible to ensure efficient delivery. Because orders enter fulfillment shortly after being placed, cancellation or modification requests are time-sensitive.

Customers are encouraged to review all order details carefully before completing checkout.

Policy Summary

2. Cancellation Requests

Customers may request to cancel an order before the order enters the shipping or fulfillment stage.

Eligible Cancellation Conditions

Orders may generally be canceled if:

• The order has not been shipped
• Tracking information has not been issued
• Fulfillment processing has not been completed

Once an order has been processed for shipment, cancellation may no longer be possible.

3. Time-Sensitive Processing

Ardeego processes orders promptly to minimize delivery times.

Processing Timeline

Orders placed before 5:00 PM EST on business days may begin processing the same day.

Because of this accelerated processing schedule, customers should contact us immediately if changes are needed.

4. How to Request a Cancellation

To request an order cancellation, customers must contact our support team as soon as possible.

Required Information

Please include:

• Full name
• Order number
• Email address used for purchase
• Cancellation request details

Contact Information

Submitting a request does not guarantee cancellation approval.

Our support team will review the order status and confirm whether cancellation remains possible.

5. Order Change Requests

Customers may request limited changes to eligible orders before shipment processing is completed.

Possible Order Changes

Eligible modifications may include:

• Shipping address corrections
• Name corrections
• Email address updates
• Size changes
• Color changes
• Quantity adjustments

Change requests are subject to:

• Inventory availability
• Fulfillment status
• Shipping stage limitations
• Verification requirements

We cannot guarantee that requested modifications will be completed successfully.

6. Address Changes

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect shipping address is entered, customers should contact us immediately.

Address Update Conditions

Once a package has been transferred to USPS, UPS, or FedEx, address changes may no longer be possible.

Carrier rerouting requests may:

• Cause delays
• Require additional carrier fees
• Be subject to carrier approval

Ardeego is not responsible for delivery issues caused by incorrect addresses submitted by customers.

7. Orders Already Shipped

Orders that have already shipped cannot be canceled.

Once tracking information has been generated and the package has been transferred to the shipping carrier:

• Cancellation requests become ineligible
• Shipping fees may no longer be refundable
• Customers may need to follow the Return & Refund Policy instead

Customers may initiate a return after delivery if the order qualifies under our return guidelines.

8. Refused Deliveries

Customers who refuse delivery of an order after shipment may be subject to:

• Return transit delays
• Carrier return handling procedures
• Refund review upon package return

Refund eligibility for refused shipments may depend on:

• Package condition upon return
• Carrier confirmation
• Return shipping outcomes

Original shipping charges may not be refundable unless the refusal resulted from our error.

9. Duplicate Orders

If duplicate orders are placed accidentally, customers should contact us immediately.

We will make reasonable efforts to:

• Cancel duplicate transactions before shipment
• Prevent duplicate fulfillment
• Assist with refund processing when applicable

However, duplicate orders that have already shipped may need to follow the standard return process.

10. Fraud Prevention & Verification

For security and fraud prevention purposes, Ardeego reserves the right to:

• Delay processing for verification
• Request additional order confirmation
• Decline suspicious modifications
• Refuse cancellation requests involving fraudulent activity

Orders flagged by our security systems may require additional review before cancellation or modification requests are approved.

11. Promotional & Discounted Orders

Orders placed using:

• Promotional discounts
• Coupon codes
• Seasonal campaigns
• Limited-time offers

may become ineligible for modification if the promotion has expired.

Price adjustments may not apply after an order has been placed.

12. Payment Authorization Issues

If payment authorization fails or is flagged by the payment provider:

• Orders may be delayed
• Orders may be canceled automatically
• Additional verification may be required

Customers are responsible for ensuring accurate billing information is submitted at checkout.

13. Refunds for Canceled Orders

Approved cancellations are typically refunded to the original payment method.

Refund Timeline

Refund timing may vary depending on:

• Payment provider processing
• Banking institutions
• Credit card companies
• Payment security reviews

Customers will receive confirmation once the refund has been issued.

14. Return Alternative

If cancellation or modification is no longer possible, customers may still qualify for a return after delivery under our Return & Refund Policy.

Return Policy Summary

Please review our Return & Refund Policy for full eligibility requirements.

15. Limitation of Liability

Ardeego is not responsible for losses resulting from:

• Customer input errors
• Incorrect addresses
• Delayed cancellation requests
• Carrier routing limitations
• Customer failure to review order details before purchase

We reserve the right to refuse requests that cannot reasonably be completed within operational limitations.

16. Policy Changes

Ardeego reserves the right to update or modify this Cancel / Change Order Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this policy periodically for updates.

17. Contact Us

If you need assistance with an order cancellation or modification request, please contact our support team as soon as possible.

Ardeego
Email: support@ardeego.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

Thank you for shopping with Ardeego.