Cancel / Change Order Policy

Last Updated: February 12, 2025

We understand that sometimes you may need to cancel or modify an order after it has been placed. This policy explains when cancellations or changes are possible and how we handle such requests. Our goal is to provide a clear and fair process while ensuring fast order fulfillment.

By placing an order on our website, you agree to the terms outlined below. If you need assistance, please contact us as soon as possible at support@ardeego.com.

1. Cancellation & Modification Window

Orders are processed quickly to ensure fast delivery. For this reason, cancellation or change requests must be submitted promptly.

Order Cut-Off Time 5:00 PM (EST), Monday – Friday
Cancellation / Change Request Must be requested before the order is processed
Processing Time 1 business day
  • Requests submitted before processing may be approved.
  • Once an order has been processed or shipped, it cannot be canceled.
  • Orders placed after 5:00 PM (EST) will be processed the next business day.

2. How to Request a Cancellation or Change

To request a cancellation or modification, please follow these steps:

  • Email support@ardeego.com immediately after placing your order.
  • Include your full name and order number.
  • Clearly state whether you wish to cancel or modify the order.

Our support team will review your request and confirm whether changes are possible. We aim to respond as quickly as possible during business hours.

3. Changes That May Be Accepted

If your order has not yet been processed, we may be able to assist with:

  • Updating the shipping address.
  • Correcting contact information.
  • Changing product size, color, or variant (if available).
  • Canceling the order entirely.

All changes are subject to availability and order status at the time of your request.

4. Orders That Cannot Be Canceled

We may not be able to cancel or modify orders in the following situations:

  • The order has already been processed.
  • The order has been shipped and tracking has been issued.
  • The request was submitted after the processing window.

If your order has already shipped, you may refer to our Return & Refund Policy for further assistance.

5. Refunds for Canceled Orders

If your cancellation request is approved before shipment, a full refund will be issued.

Refund Amount 100% of the order total
Processing Time Up to 8 business days
Fees No cancellation fees

Refunds are issued to the original payment method used at checkout. Please note that banks or payment providers may require additional time to post the refund to your account.

6. Customer Responsibility

Customers are responsible for reviewing order details carefully before completing checkout.

  • Please verify product selection, size, and quantity.
  • Ensure shipping information is accurate.
  • Confirm payment details before submitting your order.

Prompt communication helps us assist you more effectively.

7. Customer Support

Email support@ardeego.com
Support Hours Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Our support team is available during the hours listed above to assist with order-related inquiries. We are committed to clear communication and timely assistance.

8. Policy Updates & Agreement

We may update this Cancel / Change Order Policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with the revised date.

By placing an order on our website, you acknowledge that you have read and agree to this policy.