This Return & Refund Policy explains how customers can request a return and how eligible refunds are handled for purchases made through Ardeego. Please review this policy before submitting a return request.

1. 30-Day Return Window

Ardeego accepts eligible return requests within 30 days of the date your order is delivered.

If you would like to return an item, please contact our customer support team within this 30-day period. Requests submitted after the applicable return window may not be eligible for return or refund consideration.

2. Return Eligibility

To be considered for a return, the item should generally be returned in appropriate condition. Returned products may be inspected after they are received to confirm whether the return meets the applicable requirements.

We recommend keeping the item and its original packaging in good condition until you have received return instructions from our support team.

Please do not send an item back before contacting us and receiving instructions for your specific return request.

3. How to Request a Return

To begin a return request, please contact Ardeego at:

Email: support@ardeego.com

To help us locate your purchase and review your request, please provide the following information:

• Your order number
• The name used when placing the order
• The email address associated with the order
• The item or items you would like to return
• A brief explanation of the reason for the return

Our support team will review the information provided and send the next steps for the return when applicable.

4. Return Instructions

Once your return request has been reviewed, you will receive instructions for proceeding with the return if the request is eligible.

Return instructions may include information about where the item should be sent and any other details needed to complete the return process. Please follow the instructions provided for your order and avoid sending products to an address that has not been provided for your return.

5. Return Shipping

Return shipping costs are not specified as a standard flat amount because the appropriate return arrangements may depend on the individual order and the reason for the return.

If you have questions about the shipping arrangements for your return, please contact our support team before sending the item. Any applicable instructions will be provided as part of the return process.

6. Inspection of Returned Items

Eligible returned items may be inspected after they are received. This review helps confirm that the returned product corresponds to the approved return request and is in an appropriate condition for processing.

If additional information is needed to review a return, our support team may contact the customer using the email address associated with the order.

7. Refund Processing

After an eligible return has been received and approved, the refund will be processed within up to 10 business days.

Approved refunds are issued to the original payment method used for the purchase. Ardeego does not charge a restocking fee for approved returns.

Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, digital wallet, or payment provider.

8. Damaged or Incorrect Items

If you receive an item that appears damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Include your order number and a clear description of the issue. Photos or other relevant information may also help us review the situation more accurately.

We will review the information provided and determine the appropriate next steps based on the circumstances of the order.

9. Missing Items

If your order appears to be missing an item, please first review your shipment and any available tracking information. Some orders may be delivered in more than one package.

If an item still appears to be missing after checking the available shipment information, contact our support team with your order number and details about the item you did not receive.

10. Refund Method

Refunds for approved returns or other approved refund requests are issued to the original payment method used when the order was placed.

The timing of the refund appearing in your account after processing may depend on the procedures of your financial institution or payment provider.

11. No Restocking Fee

Ardeego does not charge a restocking fee for approved returns. The refund amount and any applicable return arrangements will be handled according to the circumstances of the approved request.

12. Need Help With a Return?

If you need assistance with a return, refund, damaged item, incorrect item, or missing product, please contact us:

Ardeego Customer Support
Email: support@ardeego.com
Address: 40 Sunset Hill Dr, Branford, CT 06405, United States
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Please include your order number whenever possible so that we can review the relevant purchase information and assist with your request.