Return & Refund Policy

Last Updated: February 12, 2025

We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns are handled, how refunds are processed, and what you can expect if you need to send an item back. Our goal is to keep the process simple, transparent, and fair for every customer.

By placing an order on our website, you agree to the terms outlined in this policy. If you have any questions about your order, please contact us at support@ardeego.com before initiating a return.

1. Return & Refund Timeline

Please review the return window and refund processing timeframe below:

Return Window 30 calendar days from the date of delivery
Refund Processing Time Up to 8 business days after the return is approved and received
Restocking Fees No fees
Return Fees No fees
  • Return requests must be submitted within 30 days of delivery.
  • Refunds are processed within 8 business days after we receive and inspect the returned item.
  • We do not charge restocking fees.
  • No hidden return fees apply.

2. Eligibility for Returns

To qualify for a return, items must meet the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • All original packaging, tags, and accessories must be included.
  • The item must not show signs of damage caused by misuse or improper handling.

We reserve the right to decline a return if the item does not meet the conditions listed above. If a return is not approved, the item may be sent back to the customer.

3. How to Initiate a Return

To begin a return request, please follow these steps:

  • Email us at support@ardeego.com with your order number.
  • Provide a brief explanation of the reason for the return.
  • Wait for confirmation and return instructions from our support team.

Please do not send items back without contacting us first, as this may delay processing.

4. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

  • Refunds may take additional time to appear, depending on your bank or payment provider.
  • We are not responsible for delays caused by financial institutions.
  • You will receive a confirmation email once your refund has been processed.

If you have not received your refund after the stated processing period, please contact us for assistance.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery.

  • Include your order number.
  • Provide clear photos of the issue.
  • Describe the problem in detail.

We will review the case promptly and provide an appropriate resolution, which may include a replacement or refund.

6. Non-Returnable Situations

We may decline returns under the following circumstances:

  • Return request submitted after the 30-day window.
  • The item shows signs of use, damage, or alteration.
  • Missing original packaging or accessories.

Each return is reviewed individually to ensure fairness and compliance with this policy.

7. Customer Support

Email support@ardeego.com
Support Hours Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Our support team is available to assist you throughout the return process. We are committed to providing clear guidance and timely responses.

8. Policy Updates & Agreement

We may update this Return & Refund Policy from time to time to reflect operational or legal changes. Any updates will be posted on this page with the revised date.

By placing an order on our website, you acknowledge that you have read and agree to this Return & Refund Policy.