Return & Refund Policy

Effective Date: May 29, 2025

At Ardeego, customer satisfaction is important to us. We strive to provide high-quality fashion products including tops, dresses, and bags. If you are not fully satisfied with your purchase, this Return & Refund Policy explains the conditions, timelines, and procedures for returns, refunds, replacements, and exchanges.

By placing an order with Ardeego, you agree to the terms outlined in this policy.

1. Overview

We offer customers a generous return period to ensure a comfortable and confident shopping experience.

Return & Refund Summary

Please carefully review the full policy below before initiating a return request.

2. Eligibility for Returns

Customers may request a return within 60 days from the date the order is delivered.

To qualify for a return, items must meet the following conditions:

• Item must be unused or minimally used
• Item must be in its original condition
• Item must not show excessive wear, washing, or damage
• Original tags and packaging should be included when possible
• Proof of purchase or order confirmation is required

We reserve the right to deny returns that do not meet eligibility requirements.

3. Non-Returnable Items

Certain items may not be eligible for return due to hygiene, customization, or product integrity reasons.

The following items are generally non-returnable:

• Final sale items
• Clearance products
• Gift cards
• Customized or personalized products
• Items marked “Non-Returnable”
• Products damaged through misuse
• Items returned beyond the 60-day return period

If a non-returnable item is sent back without authorization, the item may be rejected or returned to the customer.

4. Return Timeframe

Customers must initiate a return request within 60 days of the delivery date shown by the carrier tracking information.

Return Timeline

Requests submitted after the return window expires may not qualify for refund or replacement.

5. How to Request a Return

To initiate a return, customers must contact our support team with the required information.

Required Information

Please include:

• Full name
• Order number
• Email address used for purchase
• Reason for return
• Photos of the item if damaged or incorrect
• Any relevant supporting details

Contact Information

Our team will review your request and provide return instructions if your request is approved.

Please do not send items back without authorization, as unauthorized returns may not be accepted.

6. Exchanges

We understand that customers may occasionally need a different size, color, or replacement item.

Eligible exchanges may be approved for:

• Incorrect item received
• Damaged item received
• Defective product
• Size-related concerns where applicable

Exchange approval depends on:

• Product availability
• Inventory status
• Return eligibility compliance

If a replacement item is unavailable, a refund or store credit may be offered instead.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged during shipping
• Defective
• Incorrect compared to your order

please contact us within 48 hours of delivery.

To assist with investigation and resolution, please provide:

• Photos of the item
• Photos of packaging
• Order number
• Description of the issue

Once verified, we may offer:

• Replacement
• Refund
• Exchange
• Store credit

Ardeego reserves the right to request additional evidence before approving claims.

8. Return Shipping

Ardeego does not charge return handling fees or restocking fees.

Return Fee Policy

Depending on the reason for the return:

• Ardeego may provide a return shipping solution
• Customers may be instructed to use a local postal carrier
• Shipping reimbursement may be reviewed on eligible cases

Shipping costs originally paid during checkout are generally non-refundable unless the return is caused by our error.

9. Refund Process

Once returned items are received and inspected, refunds will be processed to the original payment method.

Refund Timeline

Refund timing may vary depending on:

• Financial institution processing
• Payment provider policies
• Credit card company delays
• Banking holidays

Customers will receive confirmation once the refund has been issued.

10. Partial Refunds

In certain situations, partial refunds may apply.

Examples include:

• Items returned damaged by customer misuse
• Missing original components
• Excessively worn merchandise
• Incomplete returns
• Returns not in original condition

Any applicable adjustment will be communicated before refund completion.

11. Late or Missing Refunds

If you have not received your refund after the stated processing period, please follow these steps:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your payment processor
4. Allow additional posting time
5. Reach out to our support team

Financial institutions may require additional processing days before funds officially appear in your account.

12. Cancellations

Orders may only be canceled before shipment processing begins.

If an order has already entered fulfillment or shipping stages, cancellation may not be possible.

Customers should contact us immediately if they need to modify or cancel an order.

13. Refused or Undeliverable Packages

If a package is:

• Refused by the recipient
• Unclaimed
• Returned due to incorrect address information

the order may be treated as a return.

Refund eligibility may depend on:

• Package condition upon return
• Carrier return status
• Verification of delivery attempts

Orders returned due to customer address errors may experience delayed refund processing.

14. Fraud Prevention & Abuse

To protect customers and maintain fair operations, Ardeego reserves the right to:

• Refuse suspicious return requests
• Deny excessive return abuse
• Investigate fraudulent activity
• Limit return privileges when necessary

We may request additional verification before approving certain refund claims.

15. Policy Changes

Ardeego reserves the right to update or modify this Return & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for updates.

16. Contact Us

If you have any questions regarding returns, refunds, exchanges, or damaged items, please contact our support team.

Ardeego
Email: support@ardeego.com
Support Hours: 8:00 AM – 7:00 PM EST
Support Days: Monday – Saturday

Thank you for shopping with Ardeego. We appreciate your trust and value your satisfaction.